Cancellation & Advance Payment Policy

1 Advance Payment for Room Booking

An advance payment may be required to confirm and secure your room reservation at Hill View Homes.

The advance payment helps us reserve your selected room for the requested dates and make the necessary arrangements for your comfortable stay.

• A reservation will be considered confirmed only after the required advance payment has been received.
• Booking confirmation will be shared through the registered contact details.
• The advance payment will be linked to the specific reservation.
• Advance payments will be refundable or adjustable only according to the conditions mentioned in this policy.

2 Advance Payment Adjustment Against a New Booking

If a guest is unable to travel on the originally scheduled dates but wishes to visit Hill View Homes on different dates, the advance payment may be adjusted against a new reservation, subject to availability and management approval.

Conditions for Advance Adjustment

• The adjustment will be applicable only against a new room reservation at Hill View Homes.
• The requested new dates must be subject to room availability.
• The advance amount paid for the original booking may be transferred to the revised reservation.
• If the new booking has a higher tariff, the guest will be required to pay the difference.
• Any additional taxes, charges, or applicable fees will be payable separately.
• The advance amount cannot be exchanged for cash or used for any other purpose.
• All date changes and adjustments require prior approval from the property management.

Guests are requested to contact us as early as possible to make changes to their reservations.

3 Cancellation Policy

We understand that cancellations can sometimes be unavoidable. Refund eligibility depends on how many days before the scheduled check-in date the cancellation request is received.

4 Cancellation Request Procedure

To cancel a reservation, guests must contact Hill View Homes through the official contact details or the booking channel used to make the reservation.

Important Instructions

• Cancellation requests must be communicated in writing through an official communication channel.
• The cancellation period will be calculated from the date and time the request is received.
• Cancellation will be considered valid after acknowledgement from the property or the relevant booking platform.
• Guests should retain their cancellation confirmation for future reference.

Verbal requests alone may not be considered sufficient confirmation of cancellation.

5 Refund Processing

Eligible refunds will be processed after verification of the booking details and cancellation request.

• Refunds will generally be processed through the original payment method wherever possible.
• The time required for the refund to reflect in the guest's account may vary depending on the bank, payment gateway, card issuer, or payment provider.
• Any applicable transaction or payment gateway charges will be handled according to the applicable payment terms and conditions.
• For reservations made through third-party booking platforms, refunds will be processed according to the respective platform's policies and procedures.

Hill View Homes will make reasonable efforts to initiate eligible refunds promptly.

6 Special Booking Conditions

The standard cancellation and advance payment policy applies to regular room reservations.

Bookings That May Have Separate Conditions

• Special promotional offers and discounted bookings.
• Long-stay reservations.
• Group bookings and multiple-room reservations.
• Festival, holiday, and peak-season bookings.
• Special packages and customized accommodation plans.

Where separate booking conditions have been communicated and accepted at the time of reservation, those specific conditions will take precedence over the standard policy.

Guests are advised to review the applicable booking terms before making payment.

7 No-Show Policy

If a guest fails to arrive at Hill View Homes on the scheduled check-in date without informing the property or submitting a valid cancellation request, the reservation may be treated as a No-Show.

In Such Circumstances

• The reserved room may be released for other guests.
• The advance payment may become non-refundable, subject to the applicable booking terms.
• Any refund or adjustment request will be considered at the discretion of the property management and according to the confirmed reservation conditions.

8 Check-In and Booking Changes

Guests are requested to follow the check-in and check-out timings communicated at the time of booking.

Any request for an extension of stay, change of room, or modification of reservation dates will be subject to room availability and applicable tariff differences.

Additional charges, if any, must be settled by the guest.

9 Policy Amendments

Hill View Homes reserves the right to update or modify this Cancellation & Advance Payment Policy whenever necessary.

Any revised policy will be published on the official website. The booking conditions communicated and accepted at the time of reservation will apply to the confirmed booking, subject to applicable laws.